Warranty Guidelines

Thank you for choosing Western Granite & Stone Ltd. We take pride in the quality of our fabrication and installation workmanship. Our 10 Year Limited Installation Warranty is designed to provide qualifying homeowner customers with confidence in the workmanship of their countertop installation.

Western Granite & Stone Ltd. provides a 10-year limited warranty on fabrication and installation workmanship for qualifying homeowner projects. This warranty covers defects resulting from our fabrication or installation workmanship. It does not provide a 10-year warranty on the stone or engineered stone material itself. Warranty terms may vary by project type.

Sealers are required for all natural stones. Natural stones are some what porous, and can stain. Prior to Installation, your granite is sealed with an FDA compliant solvent based Impregnator Sealer to protect the surface and deter stains. The customer is responsible for stone maintenance after Installation. Please refer to our Stone Care & Maintenance Guide.

This warranty does not cover:
• Staining or etching caused by acidic, oil-based, or chemical substances.
• Chips or scratches caused by misuse, negligence, or abuse.
• Damage or breakage caused by structural movement, excessive weight, or standing on the countertop.
• Normal wear and tear.
• Damage caused by fire, natural disasters, or other circumstances beyond our control.
• Damage resulting from failure to properly care for or maintain the countertop.

Natural stone may contain variations in colour, veining, pitting, fissures, and micro-cracks. These are natural characteristics of the material and are not considered defects in fabrication or installation workmanship. This warranty does not cover repairs or replacements undertaken without prior claim approval and verification by Western Granite & Stone Ltd.

To make a claim, please contact us by phone, email or fax and permit an inspection if needed.

Office: (403)769-9064/(403)769-9063

Email: info@westerngranite.ca